Return & Refund Policy

Return Eligibility

At BCL Store, we are committed to providing you with the best outdoor gear. If you experience an issue with your order, returns are accepted for the following reasons:

• Wrong item delivered
• Damaged product
• Manufacturing defect

To be eligible for a return, your return request must be initiated within 7 days after receiving the order. The item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

Non-returnable Items

Certain types of goods cannot be returned for hygiene and safety reasons. These include undergarments, face masks, perishable goods, and customized items. Additionally, items marked as "Final Sale" or purchased during specific clearance events may not be eligible for returns.

Refund Process

Once your returned item is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method.

Please note that depending on your bank or credit card provider, it may take several business days for the credited amount to appear on your statement.

Exchange Policy

We currently only replace items if they meet the return eligibility criteria (defective, damaged, or wrong item shipped). If you need to exchange an item for a different size or color, we recommend returning the eligible item for a refund and placing a new order.

Damaged Products

If your product arrives damaged or defective, please contact us immediately upon receiving your order. We require clear photos showing the damage or defect to process your claim efficiently. Do not dispose of the item or its packaging until your request has been resolved.

Contact

If you have any questions or concerns regarding our Return & Refund Policy, or if you need to initiate a return request, please reach out to our customer support team:

• Email: support@bclstore.com
• Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM